![]() Malwarebytes has done much over the past several years to safeguard against malicious infiltration and manipulation by malicious actors such as malware and hackers from using the product against the users/customers to deceive or infect them. Just for additional info as it's relevant to the initial question of legitimacy, if a notification like this is displayed within the Malwarebytes UI and/or from a Malwarebytes tray notification then the source is from the data files stored in Malwarebytes ProgramData folder and/or Program Files folder both of which are (by default, assuming it is enabled) protected by the Self-Protection component (the driver once known as Chameleon, itself based on the Malwarebytes Chameleon set of technologies for installing, launching and protecting Malwarebytes in a hostile, infected environment) and is downloaded from Malwarebytes update servers via encrypted connections so the probability of false/malicious info being displayed within the actual Malwarebytes UI, either in the main interface as depicted in the image uploaded by the original poster or in an actual Malwarebytes tray notification (branded as such and displayed via the mbamtray.exe process for the curious) is extremely low. Before submitting your reply, be sure to enable "Notify me of replies" like so:Ĭlick "Reveal Hidden Contents" below for details on how to attach a file: Please attach the file in your next reply. You will be presented with a page stating, " Welcome to the Malwarebytes Support Tool!"Ī progress bar will appear and the program will proceed to gather troubleshooting information from your computerĪ file named mbst-grab-results.zip will be saved to your Desktop Place a checkmark next to Accept License Agreement and click Next ![]() You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Once the file is downloaded, open your Downloads folder/location of the downloaded fileĭouble-click mb-support-X.X.X.XXXX.exe to run the program ![]() NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply: Endpoint Detection & Response for Servers
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